Responsible Disclosure

Reporting a security vulnerability


At Action, we consider the security of our systems a top priority. But no matter how much effort we put into system security, there can still be vulnerabilities present.

Examples of security vulnerabilities you can report:

  • Cross-site scripting vulnerabilities
  • SQL injection vulnerabilities
  • Encryption weaknesses
  • Etc.

If you discover a vulnerability, we would like to know about it so we can take steps to address it adequately as quickly as possible. We would like to ask you to help us better protect our clients and our systems.

Please do the following:

  • E-mail your findings to [email protected] Preferably, encrypt your findings using our PGP key to prevent this critical information from falling into the wrong hands.

    PGP key:download PGP key

    PGP fingerprint: 797A CBB9 4E72 DA2B 85EB 422D 45D2 1BB2 DF1C 268D

  • Do not take advantage of the vulnerability or problem you have discovered, for example by downloading more data than necessary to demonstrate the vulnerability or deleting or modifying data;
  • Do not reveal the problem to others until it has been resolved;
  • Do not use attacks on physical security, social engineering, distributed denial of service, spam or applications of third parties; and
  • Do provide sufficient information to reproduce the problem, so we will be able to resolve it as quickly as possible. Usually, the IP address or the URL of the affected system and a description of the vulnerability will be sufficient, but complex vulnerabilities may require further explanation.

What we promise:

  • We will respond to your report within 15 business days with our evaluation of the report and an expected resolution date;
  • If you have followed the instructions above, we will not take any legal action against you in regard to the report;
  • We will handle your report with strict confidentiality, and not pass on your personal details to third parties without your permission;
  • We will keep you informed of the progress towards resolving the problem;
  • In the external communication concerning the problem reported, we will give your name as the discoverer of the problem, unless you desire otherwise; and
  • We will decide if for the reported problem a reward is granted. Prerequisite for this is that there has been a legitimate problem with an innovative and substantial character.

We strive to resolve all problems as quickly as possible, and we would like to play an active role in the ultimate publication on the problem after it is resolved (if chosen to do so).

Privacy

  • If you don’t report anonymous, we will ask for your contact information if necessary;
  • Without your consent we will not release your identity to third parties and will only use your personal data to follow up on your report;
  • We need your personal data for granting the reward if applicable.